Text Chat for Case Management: Faster, More Effective Participant Communication

Staying in touch with participants between appointments is one of the biggest challenges in workforce case management. Phone calls go unanswered. Emails get buried. Important updates get delayed.

Text chat is changing that.

In this webinar, we'll explore how workforce development organizations are using secure, two-way text chat to create faster, more effective communication between staff and participants - without adding more work to already full caseloads.

What you'll learn:

• How text chat fits into modern case management workflows
• Ways to reduce phone tag and missed connections
• How to keep participant communication organized and documented
• Strategies for engaging participants who are hard to reach by phone or email
• Real-world examples from workforce programs using text chat today

Submit the registration form to reserve your seat. Following the presentation, registrants will receive the session recording and slides.

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