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Workforce Development in 2021: Trends, Tips and What to Expect

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January 12, 2021

Although 2020 is in the rearview mirror (phew!), that doesn’t mean the new year won’t have its own unique challenges that workforce development agencies must face.

How can you best prepare yourself, your agency, and your job seekers for a successful 2021?

Bill Walker, Executive Director, and Victor Oakley, Performance & Information Systems Manager of East Tennessee Human Resource Agency (ETHRA) joined us for a dynamic webinar as they shared a few ways Q1 technology will make a difference in their organization — and yours!

 

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Full Transcript

Christa Mallard  0:01  :  I want to welcome you all to our workforce development webinar. Today I am joined by Bill Walker, the Executive Director of ETHRA and Victor Oakley, who is the Performance and Information Systems Manager at ETHRA as well. My name is Christa Mallard. I'm a Senior Account Executive with Engage by Cell and I met Bill and Victor, just a few short months ago. They are brand new clients and we are so excited to have them join us today.  I'll have them introduce themselves in just a minute. But if y'all just want to go ahead and say, hello. Let's see.

Bill Walker  0:44    :  Welcome to the webinar, everyone. We're happy to participate with you. We're anxious for your questions today.

Christa Mallard  0:50    :  We've got Victor who's sitting next to Bill. So he'll be popping on in just a moment as well. Let's get it started. Real quick, a little bit about Engage by Cell  and the role that we play in the workforce development arena. From there, we're going to be mostly hearing from Bill and Victor, as far as their experience with ETHRA, the work that they do within workforce development, technologies that they recommend, and their experience with Engage by Cell. To start off, a little bit about Engage by Cell. We're an umbrella company, we have several divisions under us. We have Give by Cell which we provide mobile donation services to nonprofits, cultural institutions. We also have Guide by Cell where we provide mobile smartphone tours, audio tours for museums, and cultural institutions as well. Then we have our Train by Cell division, where we work with a lot of HR enterprise clients help them with training services. Within Engage by Cell, we use mobile technology to help our clients with engagement, communication and education. We have around 12 years of experience. Among all of our divisions, we work with close to three to 4000 clients worldwide. So just a sampling of our workforce development clients that we work with: Middlesex County Workforce Development. They were one of the first that we got started with, Borderplex  Solutions in Texas, we work with several Goodwill Industries locations, some of the American Job Centers, and so forth. So that's a sampling. We really want to focus right now on ETHRA. As you can see right here on the screen, they were established in 1973. They're one of the nine human resource agencies across Tennessee. They operate 11 centers across 16 counties. So that's huge. A lot of big reach. So I'm really interested in hearing an overview from you and Victor, as far as ETHRA in general, the services that you provide. I know in addition to employment, you also are providing community resources for housing, transportation, so why don't you tell us a little bit about that?

Victor Oakley  3:36    :  Sure. Thank you, Christa. ETHRA, as you say, stands for East Tennessee Human Resource Agency. There eight others across the state of Tennessee. More importantly, there are a total of nine workforce boards across the state of Tennessee charged with carrying out the Workforce Innovation and Opportunity Act. In ETHRA there are over 35 different programs across a range of social service disciplines. You can see there, the number of meals we serve people, we transport, and elderly that we serve but in addition to meals, transportation, and, aging, we serve children all the way from birth to workforce development, all the way to the grave. The budget for Workforce Development is about $8 million a year. We serve approximately 3,000 people every year, annually, for our American Job Centers, you see we have 11 of them across the area. That doesn't count our one mobile center. More than 70 people work in our workforce development project here. The majority of them being career specialists who are serving job seekers and employers. Victor, do you have a comment about ETHRA and it's services?

The address range is very wide in terms of all the services that are provided to the citizens in the 16 counties. Workforce is probably the largest program budget wise and number of people served that ever has. 

Bill Walker  5:17    :  We're anxious to talk about what happened in March 2020 when you're ready, Christa.

Christa Mallard  5:25    :  Absolutely. Now would be a great time to look at pre-COVID, and how operations were prior to COVID. And then look at how that changed. So I know that you said you had around 11,000 participants that you served. What is the day to day look look like as far as workforce development goes? Around your communication, your job fair events, that you were hosting, what was your normal prior to COVID?

Victor Oakley  5:59    :  Yeah, good question. Prior to March 2020, we were a face to face company. We have, as I said, 11 centers, eight of those centers serve rural populations. And in those rural counties, they are either distressed or at-risk counties, meaning that they're in the bottom 20% of the economic development in the United States. Transportation is the number one barrier to getting access to our services. Until we were forced to go to a virtual platform, and a virtual experience, we were not addressing that barrier very well. So as I said, we serve about 3,000 people a year, but the majority of them had to come for a face to face interaction, whether that be for eligibility determination, for assessment, for case management, for follow through, or supportive service continuation. It just created, what we did not know at the time, a huge barrier to our population.  Engage by Cell, coupled with another platform, has really revolutionized how we've been able to correspond with our clients. One of the major things that everybody on here has done is job fairs, and job fairs have essentially been shut down since March. We recently engaged a virtual conference hall platform where we can hold virtual job fairs, where we can hold virtual education fairs, where our partners can meet and meet with clients in a virtual atmosphere. But we struggled with how to get the client to the virtual job fair until we hit on Engage by Cell. So now we can invite through a text message, our hundreds, our thousands of clients, and our tens of thousands of potential clients. Christa, I mentioned to you that since March of this year, we've had over 10,000 people in our one area that have filed for unemployment insurance. We're holding a job fairnext week in which we will be able to invite through Engage by Cell  those 10,000 people to participate in a job fair, and because of the metrics that you Christa know, we see that invitation. I'd like you to speak to that. We know they're gonna see it because it's coming by text.

Christa Mallard  8:45    :  Absolutely. Text message carries a 98% open rate. So whenever you plan to push out that communication, those people are going to be guaranteed to see that message, be able to click on a link, visit more information. So it's definitely going to be a very beneficial tool. I'm really excited for Bill to talk a little bit more about that. We can dive into a more granular look at that. Bill, I think that you brought up a good topic as far as technology. What you're using now, the Premier Virtual platform and obviously Engage by Cell, but what were you doing pre-COVID? Did you have any sort of technology or infrastructure in place prior to the pandemic? Or was this something that you had to newly adopt?

Victor Oakley  9:42    :  Victor's willing to chime in on that, Christa. 

The majority of what we did was based on a brick and mortar, face to face interaction with our customers. You know, the silos were built long ago prior to Bill and I, and that's the way things have always been done. The state itself struggled with operations after COVID. This is like many states around us. There was not a lot of leadership and saying, "This is what you need to do. This is how you combat it." They were more interested on the number of centers that we had to close, because that's COVID exposure. They really didn't offer up a lot of, "well, why don't you try doing this..." So it was Bill and his searches through different venues and methodology that came up with the context for Engage by Cell and Premier Virtual.

Bill Walker  10:42    :  You know, Christa, what we've been able to do is to move application, assessment, eligibility, determination, enrollment, case management, in-person events, social services, supportive services, and job fairs, all to a virtual environment in the last eight months. So everything we used to do, whether it was determining if somebody was eligible for our program, or making sure they had a bus pass, we have taken from a paper, pencil, face-to-face meeting to a virtual network option. Somebody mentioned in the chat that their workforce program has pivoted from a job fulfillment and job search program to an unemployment insurance claimant atmosphere. In our area that has happened as well. However, we have the benefit here of having a bifurcated workforce in that under title one, continue to enroll people in career services, while under title three, continue to work on the unemployment, as I'm sure it is in most states.

Christa Mallard  12:01    :  Are there any other good questions going on? Make sure that as you have questions, pop them in the chat window, we can answer them like Bill just did. We can also get to them at the end, as well. Why don't you talk a little bit about bridging the gap? Bill, I know that you've adopted  Premier Virtual  and Engage by Cell, but how did you come to the realization that those platforms were the best fit? I think that once COVID happened, everybody was in that Limbo phase. Did you explore any other options? Can you talk a little bit about that?

Bill Walker  12:52    :  Yeah, I had the benefit of having participated in a virtual conference hall in another life. We used to launch our products through a virtual conference call to 50,000 people across the United States. These were educational products. So we would have school teachers, we'd have administrators, come into a virtual conference hall, then on the left hand side of the hall, we would have a presentation along the right hand side of the hall, we would have exhibit booths, and then we'd have a lounge for people to meet each other. So I had worked with this before, I knew that would work. I didn't know about Engage by Cell. That was a key to getting people to the hall. In my former life, we knew who our clients were. They were people that bought our products. But we don't know who are who our clients are in workforce until they come to an American Job Center. Sure, their name might be in a state database, but until we actively engage them with an offer of service, we were just waiting for somebody. It's like fishing. My father always said that fishing was like sitting on a fence post with a carrot waiting for a rabbit to come back. We didn't know who we needed to serve. All of the people on here know that we don't have a lot of money, if any, to spend for marketing. So we cannot market our services too well. Somebody mentioned in the chat room here that they are having their staff work from home. Virtual services are just the right answer for your staff that's working from home because they can continue their work through Engage by Cell or Zoom or any other virtual platform.

Victor Oakley  14:52    :  We believe at this point, with the Premier Virtual, Engage by Cell, and an electronic signature app, we believe that we have positioned ourselves so that we can do everything from enrollment to exit to follow up virtually. And we can do it without the use of a printer, a scanner or copier, or anything else, cell phone, and or a tablet. And we believe we've got it set so that should we have to close down again, rather than enrollment numbers suffer like they have during COVID, we believe we are in a position to combat that going forward. 

Bill Walker  15:36    :  And one more thing, somebody in the chat room asked, "What services if any, do you offer those clients that do not own a cell phone, or are challenged with the affordability of internet access." I might add there, as I mentioned earlier, eight of my 16 counties are rural and internet access and broadband access is not available in all areas. So we still maintain our 11 centers across 16 counties. They've never closed. We've had staff. We've had reduced access. Because of social distancing, we can't have the same numbers in but we've never closed our centers. So they are available. We also have, through ETHRA, the ability to offer transportation and ETHRA's bus service to any individual that cannot go, that doesn't have transportation to an American Job Center. So within our 16-county area, the largest geographical workforce area in the state, we have a job center, in at least every county or every adjacent county, so you would not have to travel far to go to an American Job Center. And just briefly, within the last month, Tennessee has launched a virtual American Job Center so that anybody in the state can go on to the internet, if they have internet access, or if not, perhaps go to the library. but that's become problematic as well, because libraries are closed. But as soon as we come back to full operation, we will have a virtual American Job Center that acts just like the bricks and mortar for the mobile center as well. 

Christa Mallard  17:24    :  There's a question in the chat window. I think this is a good time to address this. I think someone asked what is the virtual job fair look like? Do you want to specifically talk about the format of the job fairs that you're hosting?

Victor Oakley  17:40    :  It's just like Bill said. Imagine going to a conference for personal development, or as an attendee for something like a comic con, or whatever, you go in, and there are all the booths lined up and there's an information portal and everything else. Well, with Premier Virtual, you have that same feel and look. They've done a really good job to speak a little bit to the technology and internet access point earlier. They've done a really good job in scaling the content to fit the device. And if it's cellular devices being used have access with the data usage, because we've always been very cognizant of that fact, for Tennessee and our rural counties. You know, they may not have a broadband access. They may rely solely on their cell phone. So they've done a really good job of scaling everything back, much like Google does with all of their videos and stuff. So in the conference hall, you have a lobby, and then right now for our event coming up on the 27th, we have the industry segments. We have eight or nine industry segments that the board identified and we have the conference hall organized according to those segments. Then employers, as they register, they indicate what segment their jobs that they've got listed fall within.

Bill Walker  19:11    :  Speak Victor to what happens when a job seeker comes into the virtual Job Center-- about the resume and about visiting with an employer about well, maybe that employer is busy, they can go to the lounge or go to go to an educational provider to see what they offer speak to that for a moment.

Victor Oakley  19:27    :  Right . We also set up an AJC (American Job Center) booth so that if they try to chat because the platform offers video chat as well as text based chat, right within the platform. So if the employer is busy, maybe they don't have enough recruiters on hand, there is an American Job Center booth that they can go and hang out in virtually and speak to the staff that are manning the American Job Center booth. They see the lobby. The only thing that the platform does not do is have any kind of avatar representation. You see the booth, but there's no avatar representation. So if that part of it is more static than I would like, but version 2.0 is coming out March the something and we may see a change then.

Bill Walker  20:18    :  What happens, Christa, is that we send out an invitation through Engage by Cell. It has a QR code on it. The QR code allows the person to go to immediately to a registration page. They register. They upload their resume. And when they get to the Premier Virtual job fair, they then can go to any number of employers and drop their resume to a recruiter who is online. That recruiter can have a discussion, right then, even offer a job right then to someone.

Victor Oakley  20:52    :  A video interview, right there, a virtual interview. And all of the resume function that Bill talks about is automatic. You can require that a resume has to be uploaded at the point in time registration occurs. And then when an individual with a resume visits a booth,  that resume automatically appears for an employer in the booth,  and for a recruiter to click on and download the resume.

Christa Mallard  21:19    :  That's great. I think that that sounds like a wonderful solution. Now, are you all doing anything to prepare for virtual wait times as far as while the job seekers are waiting to chat with a recruiter? I think that's one thing I've heard about virtual job fairs is just there's a lot of downtime.

Bill Walker  21:41    :  Yeah, one thing that we do is we require that any employer have at minimum two HR specialists on the call, so that they can handle hopefully, the traffic. And in addition to that, we will build out in the virtual conference hall, in addition to the American Job Center, that's there already, we will build out our educational providers, our community colleges, and our vocational schools. People can go and visit with them while they're waiting to talk to an employer about what type of training do you offer that might be interesting to me. In the meantime, and I've put in the chat box, my email address. If anybody needs to have further discussions after the the call today.

Christa Mallard  22:36    :  We'll absolutely include that in the recorded version that we send out as well. That way, if you have any specific questions, you can send those to Bill and Victor. Let's see. So we've covered a lot with the virtual job fair platform. Let's talk a little bit about using Engage by Cell for counselor communication. Is that something that you plan to utilize the platform for as well?

Victor Oakley  23:10    :  Absolutely. We haven't launched it with the actual career specialist at this point, because of the admin functionality. We're trying to work out some things with that. So we're encouraging our career specialists to build a group, a listing of all of their participants, that they can send out reminders by utilizing Engage by Cell so that when participant forms are due for transportation or enrollment forms or follow up forms, they can be sent a reminder, utilizing Engage by Cell for all of their participants. So there's an easy way to communicate by text without the individual career specialist having to have a cell phone.  

Bill Walker  24:06    :  The governor, through a series of executive orders, he's essentially shut down all physical activity, except for business activity across the state but Engage by Cell allows us to advertise the virtual job fairs to employers and to our clients. It allows us to keep our educational providers aware of the funding sources that we've had through the Cares Act, which is just been a blessing, keeping unemployed people at the heart of our mission through additional monies for training. It keeps our board members up to date on what we're doing. We can bring our American Job Center partners in a very, very efficient way. Most importantly, we can remind our clients whether it be our incumbent worker training providers, the employers, or our job seekers about the ease of it just allows us an ease of telling them, this is what we need from you. Whether that be proof of monthly contact with customers, or keeping the staff informed, or keeping our employers aware of what we're doing. So we've got, you know, varied audiences, job seekers, employers and our staff, our partners in the American Job Center. All of them benefit by using Engage by Cell. 

Christa Mallard  25:32    :  Absolutely. Super versatile. And I had one question. Regarding your use case , I think you all have done something a little differently than other workforce organizations. And I think even internally, a lot of us, our interest was piqued about your decision to use MMS or the multimedia images, and the text messaging. So do you want to talk a little bit about your plans to send out photos, whether it'd be documentation and then have the job seeker respond back with the ability to upload a photo,

 Victor Oakley  26:14    :  Bill talked about the QR code a few moments ago. Not only did we want to be able to just send the link, but we also want to be able to send out that QR code so that if they're sharing a device with someone else, the transfer of that information is instantaneous with a QR code. So we want to be able to send out the MMS messages. We also wanted to be able to send out to some of our individuals with disabilities, whether they may have issues reading text, but they could see an image, we wanted that functionality so that we can reach out to all the clients that we serve, not just those that were tech savvy or whatever. Sometimes a picture will tell you 1,000 words in a text, so we wanted to be able to combine the two.

Christa Mallard  27:12    :  I love that idea. I'm sorry. I didn't mean to cut you off.

Bill Walker  27:16    :  I was gonna say that you have a chat box question that I can't handle. It's about training. 

Christa Mallard  27:23    :  I see it. Here's a little bit about how training provider can provide both hard skills and soft skills through Train by Cell. Our platform has two pieces of technology in  it, you have the text messaging technology, which you've heard Bill talk a lot about. But then we also have the ability to build almost like a training portal. It's essentially a mobile app. From there, the provider could upload any sort of job related content, build out your own app. It could be anything from resume writing, interview tips. A lot of our current clients will use that mobile app to house videos, training videos, links to podcasts, Ted Talks, any sort of documentation, so there's a lot of ways that you can not only address those hard skills, but then also work with them virtually and through, the mobile technology, to really hone in on those soft skills. That's something too if you have any questions, myself or another Engage by Cell representative can follow up with you after. So Bill, I want to talk a little bit about going forward into 2021. The vaccines are rolling out, but I think we know that's going to be a while before everybody has access to vaccinations. So looking forward, what are your plans for 2021? As far as like Premier Virtual and then even beyond that, if that's something you're looking to utilize once things return to the old style of normal work life?

Bill Walker  29:34    :  Let me recap what these two technologies have done. Our system has been disrupted, and these two products, Engage by Cell, coupled with Premiere Virtual, have allowed us to mitigate the disruption on our programs. Victor speak to the decline in the amount of the people that we've served since March. 

Victor Oakley  30:01    :  I looked at the enrollment numbers for 2019 versus 2020. And key anyone in workforce development because of enrollment periods that you can grow coinciding with educational institutions, I focused on those peak areas: March spring quarter, fall quarter, or whatever, 1,200 less people, adults, less people were served March through December of 2020. Then were served March through December 2019. 

Bill Walker  30:37    : And as I mentioned, we had 3,000 people with a decline of 1200. So this has allowed us to arrest that decline to a great degree. What I'm really excited about is the ability of Engage by Cell to drive our youth program. We all know that youth live with their phones. And I believe that we can accelerate our youth activities in 2021. Once we get past, the lock down that we have. Again, we will continue to mine the list of 10,000 people that are currently unemployed. That's my first priority. My second priority would be veterans that we wish to serve in 2021, as well. As the third priority, we will be getting our education providers into our Premier Virtual conference hall. And we'll do that through Engage by Cell as well. So youth, veterans, our training partners, are my priorities for the next six months.

Christa Mallard  32:00    :  I think that's good. A good focus. Absolutely. And, you know, one thing I think you said earlier was just as far as issues of transportation, I know that's a service that you all provided, but I know other organizations, may or may not provide the same services. So  going forward, a mobile platform or adopting a virtual style of work, even past this pandemic, would help, hopefully, help mitigate those issues as well. So, but bill, you look like you have something to say,

Victor Oakley  32:38    :  Oh, you know, some things that accrued to us from using Engage by Cell are with verifiable customer outcomes now. We have higher response rates from customers, we're reducing the cost, because right now, we don't need as many career specialists as we have. And will that continue? I don't know. But we are seeing a better way to contact our clients and a better way to contact those we've never contacted before. We see some efficiency in expanding our customers' awareness of what we do. Because, you know, Christa, you can't count on 70 people doing had speaking from a tip of a script. They're doing what they've always done, but we're engaged by sell, we can press out a script of what we want people to hear. And finally, we have more engagement of our partners in our American Job Center. And that's what's most important. Once you bring all those faith-based, community-based, education partners to bear, we can better solve the barriers that face our job seekers.

Christa Mallard  33:51    :  I'd love to get into a little bit more about our technology. But before I do that, Bill, I've love to give you and Victor an opportunity to share anything else that you that you'd like before we move on. I want to be mindful of time, but also don't want to cut you off. You have so much information and wisdom to share.

Bill Walker  34:15    :  Victor's going to speak to training and also the training that he's doing in with our career specialists. 

 Victor Oakley  34:24    :  So kudos to you and Molly and Patti because I've watched numerous webinars videos, and I've been participating on the other side of this in terms of the training you all do a fantastic job. Thank you for that. And I've taken the lessons that you have taught me and have plans and are doing training for the career specialists in the AJC. So support has been there anytime I've had a question. Everybody has always jumped to answer. Bill can say that same thing. We have questions and you respond. So that's awesome. The, the training for the platform Engage by Cell is not that complicated. It's probably one of the simplistic operating but highly technical pieces of technology or a platform that you can find. It brings out the inner nerd and geek in me, because I really like technology. Anything, anytime anything new comes about, I'm like, "Oh let me have it." I'll take care of this. We'll do it this way. Engage by Cell has probably been the easiest learning curve for myself in terms of a new platform. 

Christa Mallard  35:46    :  That's really good to hear. And we appreciate that we definitely, took that into consideration when we were building our platform. Not everybody has an IT department at the ready. So we wanted to make this as user friendly, and as intuitive as possible, both from the text messaging standpoint, and then also with the mobile app platform. So that's good to hear you say that, Victor. 

Bill Walker  36:14    :  Christa, you don't have to confirm or deny. But in one of my recent virtual conference hall things, we had Amazon attending there. And I happen to look through the chat logs. And it has the appearance that Amazon was utilizing either Engage by Cell or a platform just like it because in their chat with individuals that have visited their booth, Tex, blah, blah, blah, to 88888, much like we would tell our participants to text our key word to our number. So I ran into that.

Christa Mallard  37:05    :  Yeah, I think that  Amazon and other retailers, they are kind of leading that initiative to move everything to text message and mobile communication. We're really excited to see businesses that are in other industries outside of retail see that value and follow suit. I think and that's something we're going to continue to see more and more of, absolutely. So do you have anything else to add? If not, we can take a quick peek at a little bit more information on the technology. I think Holly has a few slides prepared for us. So let's see. And we've talked a lot about the text messaging today. And I just want to quickly run through this. Of course, if you're interested in more information, you can reach out to myself or I think some of you all may have had an Engage by Cell representative checkin with you prior. We'd be happy to provide more information. But like I said, our platform utilizes two pieces of technology. You have the text messaging, which I mentioned earlier, the major benefits include the fact that email has a 20%, that's probably a bit generous, I think I talked to a lot of organizations whose email open rates are way less than 20% as opposed to a text message has a 98% open rate. And that's typically opened within the first two minutes of receiving a text message. So you know, as Bill kind of spoke to earlier, you're almost guaranteed that your audience is going to read that message. With our platform, you also have the ability to pre schedule text message reminders. So in Bill's use case, all of these, he may want to schedule out reminders leading up to this job fair that they're hosting with Premier Virtual at the end of the month. So you can go on, you can push out communication, real time reminders, or if your job counselors want to go in and pre scheduled check ins, they can do that. So, super easy to use. You can also do like Bill is doing. You can push out links to external web pages. He's using the MMS, which is that multimedia, the picture types messages, essentially to push out images of those QR codes. So love that idea. Anybody who has a mobile app can also push out links that go directly to information in their mobile app or any sort of video, anything that's hosted on any sort of website, and then the beauty of our platform, you have the ability to upload a list like Bill was talking about. Anybody who has filed for unemployment or your job seekers can opt in. You have the ability to build multiple text message lists based off of different communication. So the user, if they were interested in your services can simply text keyword and opt in.

So let's look a little bit at the mobile app. Just want to reiterate that because this is a mobile app, it is not an app that anybody would have to download. So it looks and feels like an app, but nobody has to download anything. You don't have to have any IT or web developers. So that's going to drastically cut costs. Essentially, it is a portal where you can store your top job resources. I kind of spoke that earlier. Whether it be around those soft skills, videos, it can be podcasts, it can be downloadable documentation, anything around the services that you all provide. You can easily customize your mobile app or your microsite, like Victor said. We kind of talked about earlier. We built this platform for people who do not know coding. Essentially, I like to tell people, if you can manage a Facebook account and profile, you can easily use our mobile app builder. It's all drag and drop technology, very intuitive, easy to use. So Molly, next slide. And then just some of the benefits as far as our platform goes. And I think Bill kind of touched on this a little bit earlier, but it was just the accessibility. You can easily access information, send out alerts, anything around those job resources without a need for a computer. And also, you know, it eliminates those issues of transportation and in person communication. You can also track employment. So through just the text messaging alone, you can ask for jobseekers, if they've found employment. If so, they can tap a link to upload any sort of documentation that they would need to upload, you can do that all through our mobile app, or any sort of external platform that you may have. You also have the ability to build out surveys in our mobile app. So you can ask questions, and gain information that way. And then it also helps streamline the job counselor communication, like Bill kind of said earlier, you can use the platform to have your job counselors push out any sort of communication to the people that they work with. They can manage their own lists. Then this is something that they could do from the dashboard on the website. This is all cloud based technology. And so that way, they're not having to use individual phones to call or push up. So and then we do have a quick demo set up. If you're interested in getting a look and feel of what the user experience would be, you can text the word: demo space workforce, to 56512. And that will lead you to an example of what one of the mobile apps looks like. So that's something too we'll include this whenever we send out the slide deck, so you can share with your colleagues. But I think that is really about it. So I really want to thank Bill and Victor for your time. We truly appreciate it. You know, when I connected with Bill initially, I knew he just was a wealth of information. So when we decided to host a workforce webinar,  he was the first person that came to mind to invite on as our expert. So Bill and Victor, thank you so much. We'll stick around for some questions. Let's see. Did you spot any good questions in the chat window that you wanted to speak to? Bill?

Bill Walker  44:38    :  Patty answered one that you were talking about long ago. I didn't see any others that we did not address. 

Christa Mallard  44:48    :  Perfect. So we are probably good then. We will stick around for another minute or two. If you have any questions, feel free to pop them in the chat window. Otherwise, we'll follow up with you afterwards. If you want any additional information, you can put your email address in the chat window, we'll reach out. And like I said, we'll include Bill and Victor's email addresses as well so you can follow up with them if needed. So we appreciate it. And I believe this concludes our presentation.

Workforce Development in 2021: Trends, Tips and What to Expect

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